Telephone is an indispensable part of our life. Telephonic conversation has become an essential part of Speaking in the modern world. It needs a lot of practice to be confident while talking on telephone or mobile phone. While talking on phone two things are naturally done, we listen with understanding and simultaneously we reply or react with the person whom we talk.
Better Telephonic Conversations allow us to connect effectively with the people all over the world. It not only improves linguistic abilities but also strengthens confidence. A Telephone Conversation is a verbal communication between two or more people. It has no limit, it can either be short and casual, or it can be longer and more formal.
Telephonic Conversation is one of the most effective ways to improve English Speaking Skill. Telecommunication has become an integral part of our life. It is making our work more efficient in many ways, saving our time and energy tremendously. We need to convey all we want to say in clearly stated words and sentences.
TELEPHONE ETIQUETTE-
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HOW TO START ON TELEPHONE
| Who am I speaking to? |
| Who am I talking to? |
| Who is this, please? |
| Who is calling please? |
| Who may I say is calling? |
| Who may I know is speaking? |
| To whom am I speaking? |
| Am I talking to…? |
| May I know who I’m talking to? |
| May I know who’s speaking? |
| May I ask who’s speaking? |
| Sorry, who am I speaking to, please? |
| Can I speak to…, please? |
| Could I speak to…, please? |
| Good morning! My name is… |
| I’d like to talk with… |
| Hello, it’s… here |
| Is … there? |
| Hello, this is… |
| Is it…? |
| Is it the number of…? |
| Is this the right number for…? |
| Good afternoon. My name is… I’m calling from… |
| Someone phoned me from this number |
| I have a missed called from this number |
| Sorry to phone again so soon, but… |
| I’m calling to ask about… |
ASKING FOR NAME/INFORMATION
| Who’s speaking? |
| Who’s calling? |
| Who’s calling please? |
| May I know who’s speaking/calling? |
| May I ask who’s speaking/calling? |
| May I know you name, please? |
| You’re from? |
| Where are you calling from? |
| To whom am I speaking? |
| Whom am I speaking with? |
| Who is this, please? |
| Who may I ask is calling? |
GIVING NEGATIVE INFORMATION
| I’m sorry. He’s out of the office today |
| I’m sorry. He’s out of the… |
| He/she isn’t in at the moment |
| He/She’s not here |
| He/She’s not here right now |
| He’s out to lunch. You may leave a message |
| Would you care to leave a message |
| Please leave a message |
| Can you leave a message? |
| He/She’s on another call |
| But I will tell him to call you later |
| I’m sorry.There’s nobody here by that name |
| Wrong number |
| Sorry. Wrong number |
| Sorry. I think you’ve dialled the wrong number |
| He/She’s on leave |
| He/She’s not feeling well |
| You may call after half an hour |
| Call me/him in the evening |
WHEN YOU CAN’T HEAR SOMEONE
| I’m afraid I can’t hear you |
| I’m afraid I can’t hear you properly/clearly |
| I’m sorry, I can’t hear you very well |
| I’m sorry, the line is bad |
| Could you say that again please? |
| Could you repeat that please? |
| Could you repeat that again please? |
| Speak loudly |
| I can’t hear you properly |
| You are not audible |
| Your voice isn’t audible |
| I think it’s network problem |
WHEN FINISH TALKING
| Nice to talk to you |
| Nice talking to you |
| Thank you for calling |
| Have a nice day |
| Goodnight |
| See you again |
| Talk to you later |
| Take care |
| OK, bye |
Best for improve communication skills